Support

SAVI Support

Thanks for helping us build SAVI. Pilots only get good when real people use them and tell us what hurts. This page is the short version of how to do that productively. If you're stuck on something, the fastest path is usually just to email us — we read everything.

How to report a bug

Try it once more. Open SAVI, do the same thing, see if it happens again. Half of bugs are gone by step 1.
Note where you came from. If you were saving from another app, which app was it? TikTok, Safari, Mail, Photos, and PDFs all behave a little differently.
Screenshot it if anything looked visually off. iOS makes screenshots cheap; we love getting them.
Send it. Either email us or use TestFlight feedback (see below).

What to include in feedback

The more of these you give us, the faster we can fix it:

A short description of what you were doing
What you expected to happen
What actually happened
Your iPhone model and iOS version — Settings → General → About
The TestFlight build number if you're on a beta — visible inside the TestFlight app under SAVI
Screenshots or a screen recording if it's visual

You don't have to be polite. You don't have to soften it. Direct is faster. We'd rather fix the right thing than feel good about the wrong thing.

TestFlight feedback

If you're using SAVI through TestFlight, you have two extra paths to send feedback that route through Apple:

Long-press the SAVI icon in the TestFlight app → Send Beta Feedback
Take a screenshot inside SAVI → tap Share Beta Feedback at the top of the screenshot preview

Either path delivers the feedback to us through Apple's TestFlight system, which means Apple may attach standard technical context (device, iOS version, build number, recent crash logs). TestFlight feedback is governed by Apple's TestFlight terms; the Privacy Policy covers what we see on our end.

Privacy questions

The short version: your saves stay on your device. SAVI's pilot is local-first — no SAVI cloud account, no ad tracking, no data selling. The longer version, with all the specifics about what's stored and where, is in the Privacy Policy.

For specific questions — "is X data sent anywhere?", "how do I export everything?", "how do I delete a Vault item permanently?" — email us and we'll answer in plain language.

Data and export questions

SAVI is designed as a private-save-first app, and saved items are primarily stored locally on your device. If you need help exporting, backing up, deleting, or moving your SAVI data, email [email protected].

For privacy-specific questions or requests about support emails you sent us, use [email protected].

Common how-tos

Save something from another app

From the app you're already in, send the item to SAVI. Choose a folder, add tags or a note if you want, then tap Save.

Find something fast

Open SAVI, tap the search bar at the top, type roughly what you remember — title fragments, the source app, a tag. SAVI matches across all of those.

Lock something in the Vault

Open the save, tap the menu (•••), tap Move to Private Vault. The Vault is gated by Face ID, Touch ID, or your device passcode the next time you try to open it.

Export your library

Settings → Archive Export. SAVI generates a single archive file you can save to Files, AirDrop to your laptop, or email to yourself.

Contact

Email is the best way to reach us during the pilot.

Email [email protected]

One small ask: please don't email us your sensitive saved content (passport scans, ID photos, lease PDFs, Wi-Fi passwords) unless you've decided you want to. The whole point of SAVI is that those things stay on your device. We don't need them to help you debug or answer a question.

We try to reply within a couple of days. If you don't hear back in a week, the email got lost — please send it again.

Wondering what SAVI does and doesn't store? Read the Privacy Policy — it's short, plain, and answers most of the questions people ask before installing. The Terms cover the basic rules for using SAVI.